Lead Account Manager Meaningful Use Team.

Medical Transcription & Billing Company (MTBC)

January 2015 - Present

• Was assigned the ICD 10 implementation project which was successfully implemented before the deadline. 58% of MTBC clients were successfully transitioned from paper submission to electronic format of claims by our team.
• Was assigned the EPCS (Electronic Prescription of Controlled Substances) project where clients were provided guidance on implementation and compliance. Training and coaching of our systems was also provided.
• Site Builder project was also handled by our team, where we trained the providers on how to build their website and make the necessary changes.
• Client relationship management and troubleshooting of escalated issues.
• Training and providing support to team members.
• Counseling and delegating tasks to the team.
• Training and follow up of approx. 40 MTBC clients on US govt. HITECH incentive program.

Account Manager: Meaningful Use Team

Medical Transcription & Billing Company (MTBC)

October 2011 - January 2015

• Provided training and coaching sessions to MTBC clients (US based doctors) regarding the Meaningful Use of Electronic Health Record software.
• Provided training and support for mHealth apps.
• Helped identify the needs of doctors as it related to the Meaningful Use and co-ordinated with various departments and rectified the issues.
• Performed research on Medicare and Medicaid Meaningful Use incentive program as directed by project manager.
• Applied critical thinking and problem solving skills to resolve client concerns.
• Helped clients complete the requirements of the Meaningful Use in a timely fashion and met the deadlines set forth by the US Government bodies.
• Held weekly meetings with project manager and team members to discuss monthly and quarterly goals and assessed the progress.
• Assisted with special projects as assigned by the department manager.

Customer Care Representative (Technical Support Desk)

Medical Transcription & Billing Company (MTBC)

March 2011 - October 2011

• Handled inbound and outbound calls at the Technical Support Desk.  These calls were from US based doctors and their staff.
• Provided  professional software training and coaching sessions to doctors and service staff on a weekly basis via remote connection. Also helped install various softwares used by the MTBC clients.
• Provided end to end troubleshooting and support to users through inbound and outbound calls, resolving issues via remote connection (Logmein, Gotomeeting), interacting with clients.
• Co-ordinated with various departments at MTBC to resolve issues and concerns faced by the MTBC clients.
• Provided and processed information in response to inquiries and requests through Emails or follow-up calls.
• Performed other duties as assigned by the management.

 

Store Manager - Pizza Hut Restaurants

Carson, California

2002 - 2008

• Responsible for supervising service quality and troubleshooting service problems
• Resolved customer complaints and troubleshooting product problems
• Daily duties included calibrating equipment and "Ready For Revenue" checklist, cash control and banking procedures and other routine administrative procedures.
• Responsible for Daily Labor Management in the unit to operate efficiently, productively and profitably.
• Weekly responsibilities included receiving deliveries, dating, storing and rotating goods, processing invoices/inventory transfers and calculating marketable usage.
• During peak business hours or when necessary helped team members with preparation of the product.

Cerritos College, Los Angeles, CA

1993

• Associate of Arts Degree (1993)
• A+ Certification Microcomputer Repair And Servicing (2001)

 

Riverside Community College, LA, CA

2003-2005

• Cisco Academy (4 semesters,  2005)
• Computer Information Systems Certificate (2005)